TERMS AND CONDITIONS
Cupid Sex Toy.com is servicing you, the CUSTOMER. We ship the orders to the CUSTOMER, as per your instructions. It is to be understood that all shipments are sent out at the CUSTOMER discretion and responsibility.
The CUSTOMER agrees to comply with age screen and to comply with local and state ordinances. Cupid Sex Toy.com contents sexually oriented novelties and screens the age of the CUSTOMER. Cupid Sex Toy.com is “for adults twenty one years or older only!” If the person is under 21 years of age or offended by, sexually oriented products and/or graphics in any way, they must immediately disconnect from our website.
It is agreed that the CUSTOMER will hold Cupid Sex Toy.com and its employees harmless in the event that you fail to comply with the above regulations.
ORDER PROCESSING
All orders will be processed within two (2) business days from receipt unless pending further instructions from the CUSTOMER.
All orders will be packed in a plain nondescript box.
Each order will have a return address label consisting of the Shipping Dept and return. Return address is used to save the CUSTOMER additional shipping in the event of a return or undeliverable package.
Each box will include a packing list for the CUSTOMER detailing the item code, item description, quantities and shipping instructions (i.e. UPS ground, 2day, 3day, etc.).
Domestic orders are shipped using UPS Ground, Fed Ex Express Saver, or Fed Ex Ground or U.S.P.S. as per the CUSTOMER’S instructions.
International orders are shipped U.S.P.S. or Fed Ex Intl Economy.
Cupid Sex Toy.com has done extensive research and comparison shopping to provide the CUSTOMER with the most reliable carriers and economical shipping price.
Residential deliveries can be left at the customer’s without a signature.
Most CUSTOMERS prefer this as people are not home during the day. If a loss occurs, the CUSTOMER assumes responsibility for the loss and must place new order with Cupid Sex Toy.com.
The CUSTOMER’S credit card will be processed for charges at the time of billing. Denial of charges by the card issuing bank or non-payment for services will suspend all services immediately until the payment is received. It is the CUSTOMER’S responsibility to monitor their credit card balances and notify Cupid Sex Toy.com if there are billing changes.
CUSTOMER PRODUCT UPDATES:
Cupid Sex Toy.com will provide to the CUSTOMER information on new products as soon as information is available.
ORDER STATUS AND INQUIRIES:
Cupid Sex Toy.com will provide the order status within 72 hours from order receipt. It will include all pertinent information such as date shipped, tracking number, weight and number of boxes.
The exception to this policy will be priority orders (must ship today). In the case of a priority order you will be notified within 48 hours if there is a hindrance to immediate shipment.
To expedite our research and receive a quick response when making an inquiry, please provide the following information: Order number, name, address, items ordered and date ordered.
BACKORDERED ITEMS
Cupid Sex Toy.com will keep the CUSTOMER informed of items out of stock and/or unavailable as much as possible. We will do our best to provide you with the accurate expected arrival date on the item out of stock to assist in your decision on processing the orders.Orders that include items currently out of stock will be handled at the CUSTOMERS instruction in one of the ways listed below:
1. Substitution of a similar item that is in stock and available to ship. Cupid Sex Toy.com will gladly provide a suggestion of items available for substitution; the CUSTOMER will make the decision on what to substitute or whether to substitute.
2. Hold the complete order until the originally ordered product is available. The status of this order will remain on the Exceptions Report until shipped.
3. Cancel the out of stock item from the order and ship the remaining in stock items.
Substitutions of items are made at the instruction of the CUSTOMER only. Any dissatisfaction is the Customer’s responsibility. Cupid Sex Toy.com will credit the CUSTOMER for return of unopened, shelf restockable product only (shipping and processing fees are not refundable in this situation).
CREDIT AND/OR RETURN
If the product is not what the CUSTUMER expected, the wrong size was ordered or the incorrect item ordered, credit will be issued for the return of the shelf restockable resalable product only (shipping and processing fee will not be refunded in this situation).
In the occurrence of an error on the part of the Cupid Sex Toy.com staff, we will correct the error at the shipping expense of Cupid Sex Toy.com or issue a credit memo. In the event product would need to be returned, the CUSTUMER shall return the product to Cupid Sex Toy.com. If it exceeds $100.00 Cupid Sex Toy.com will credit the CUSTOMER for the return.
Cupid Sex Toy.com can no longer issue call tags. Credit will be issued for the product and processing fee on restockable products.
Cupid Sex Toy.com will issue credit or replace a manufacturer’s defective or damaged item. The item will be replaced.
Items that are damaged in shipment and have evidence of damage to the exterior shipping box must be filed with the carrier. The carrier will provide the CUSTOMER information on how to file a claim and be reimbursed for damages through them.
RESTRICTIONS
It is the CUSTOMER’S responsibility to gain the knowledge of where this product can be shipped.
Orders that are returned by local, state, or customs officials will be credited to the CUSTOMER only if returned undamaged and shelf restockable. Credit will be for product only, processing and shipping chargers are not credited in this situation.
In the event of additional custom fees, fines, return shipping charges, or product being destroyed by officials the CUSTOMER accepts total responsibility as part of the cost of doing business.
DISCLAIMER:
2CO.COM is an authorized reseller of goods and services provided by Cupid Sex Toy.com.
